Last quarter we did together towards the boosting blogs doing applying for a way-checked out education loan

Within the procedure, pupils enter its parent’s or lover’s income thus SLC can perhaps work aside how much cash the latest pupil get. The new moms and dad or partner following has to prove its money.

We learned that a number of parents or people try unclear about the process otherwise make mistakes. They aren’t yes when otherwise the way they have to fill out information, so that they commonly look for a paper form when they can play with an on-line solution adopting the college student possess applied. It’s not clear to them what economic advice they need to has in hand. It means youngsters may not get what they’re permitted or must wait longer discover almost all their currency.

Getting the whole image

As part of it really works, acquaintances out-of plan, purchases, services framework and you may blogs during the SLC visited GDS to own a good working area. I invested the afternoon thinking about all of the browse we’d gained.

Becoming yet aside, this was a super window of opportunity for associates in both Glasgow and you can London area to function collaboratively and have now discussions in regards to the loan application techniques, problems payday loans online Oklahoma and the information.

I prioritised top need and you may troubles right after which came up which have alternatives. Pointers to have parents and you will lovers is actually both destroyed otherwise tucked away in content you to definitely wasn’t authored to them, so we chose to spend the remaining portion of the times fixing this problem.

Chris Hunter (Product Sale Manager at SLC) and you can Sarah stayed in London and we also generated a harsh explanation off how the the newest content looks. Sarah and i also next spent next day or two creating.

Working together to switch the content

Pair writing try generally a partnership between a content people and an insurance policy expert, but we’d analyzed much about working area concerning application processes plus the policy about they. We were convinced we could create a thing that are direct. We had a very clear problem to settle, so there was not normally discussion on what we needed seriously to tend to be.

There are certain snags. We both envision we could has gained out of speaking much more about GOV.British layout and you can articles models in advance of i started. Few writing relies on your being able to verbalise records while the they arrive, where posts artists are acclimatized to scribbling and you can editing because they write. This may account for a great amount of times, that it was beneficial to inform you a beneficial draft of your the brand new content during articles crits to track down a perspective. There have been some instances when we would have gained away from good policy professional throughout the room, which resulted in specific past-minute changes ahead of i had written.

“Because try my very first time few writing, I came across it quite challenging. You out of the blue be really self-mindful plus individual technique for writing appears underneath the limelight.

“It’s often problematic for us to understand this choices were made throughout the blogs this was utilized for SLC so you’re able to understand the GDS techniques.

“We have found various methods at your workplace which i pledge is also raise our very own output. I plan on releasing partners composing and wish to discover time to look at the whole travels whenever doing a new project.”

Fundamentally, it’s the profiles who will determine if the content are a success. SLC is computing exactly how many phone calls they get around information covered by brand new blogs. We’ll be looking during the Google Statistics to measure how many someone seek out contact info once seeing this new web page as well as how most are getting the new papers versions. We are going to soon rating a thought if or not we’ve got enhanced the action getting moms and dads and you may partners.